Nash Music Channel

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Privacy Policy

Nash Studio Inc. (hereinafter referred to as "we," "us," and "our") is committed to safeguarding the privacy of persons (hereinafter referred to as “you,” “your,” "customer," and "customers") who use our service: Nash Music Channel. In addition to complying with laws and regulations regarding the protection of personal information, we will strive to protect personal information appropriately in accordance with the following policy.

1. Scope of Application of this Policy

This Privacy Policy applies to all Nash Music Channel App customers worldwide for iOS and Android, YouTube Membership, Vimeo On Demand, niconico Channel, and the official Nash Music Channel website https://nash.jp/ https://www.nash.jp/nmc/bgm_search/?lang=en (hereinafter referred to as the "Services"). If you do not agree to the terms of this Privacy Policy, you may not use the Services.

2. Information Covered by this Privacy Policy

"Personal information" refers to information that can directly or indirectly identify an individual customer, such as name, address, telephone number, and e-mail address. We do not collect or use any personal information, such as customer name, address, contact information, etc., in connection with the provision of the Services. If we confirm receipt of personal information, we will delete such information as soon as possible.
However, we may collect and use "non-personal information" that does not personally identify you, such as browser information, server log files, technical information obtained via cookies, statistical data, etc. Out of this "non-personal information" (hereinafter referred to as "customer data") that we obtain, information that can identify an individual (hereinafter referred to as "personal data"), such as online identifiers, is covered by this Privacy Policy.

3. Security Information

In order to properly manage customer data and prevent unauthorized access, leakage, falsification, loss, damage, etc., we will implement safety measures in accordance with the current technical standards and take corrective action as necessary. We have implemented Internet security protection measures by SSL (encrypted communication) of the Amazon Web Services (AWS) for online personal information and all personal information entered on our website for user registration (licensing), requests for information materials, inquiries, and orders. You can view the content of the certificate by clicking on the padlock icon in the address bar on our website.

4. Customer Data that We Obtain

In connection with the provision of the Services, we may acquire the following customer data.

  1. Data You Provide to Us

    • Nicknames and other text submitted by customers through the "request form" of the Nash Music Channel app.
    • Your review entries about the Nash Music Channel app in the Apple Store or Google Play.
    • Text posted by customers on YouTube, Vimeo, and niconico Channel videos.
    • Text you submit through the contact form on the official Nash Music Channel website. (https://nash.jp/contact / https://nash.jp/solution)

  2. Usage Data

    当社は、Google We use Google Analytics cookies to collect data on the above usage conditions and use this information to improve the convenience of our website and services. For details, please refer to the "Use of Cookies" section of this privacy policy.

    • IP address
    • Geographic location
    • Selected language
    • Gender
    • Age bracket
    • OS type and version
    • Browser type and version
    • Referral source (browsing history of third-party websites, advertisements, and other pages viewed prior to accessing our site)
    • Access timing
    • Access frequency
    • Access pattern
    • Pageviews
    • Navigation paths

  3. Information obtained when purchasing a license for the Nash Music Channel app

    • UDID of the device
    • Language setting of the device
    • Name of the device
    • OS type and version of the device

5. Purpose of Customer Usage

We may use your customer data obtained as part of the execution of a contract or pursuant to your consent for the following purposes.

  1. Development and improvement of the service
  2. Development of new programs and services
  3. User experience improvement
  4. Customer support and improvement
  5. Receiving requests and satisfaction surveys
  6. Statistics and analyses of usage situations
  7. Incentive returns to music program producers

6. Use of Cookies

A cookie is a text file stored on your computer, mobile device, or other devices when you access a website. Our website uses the following cookies. We do not use cookies other than in the cases described below.

  1. Use of Analytical Cookies
    In order to analyze how our customers use our website, we use Google Analytics cookies to obtain access data, such as the number of users (traffic survey), user attributes (gender and age group), and keywords used for content searches. We use the acquired data for user surveys, measuring the effectiveness of advertising campaigns, optimization of our website, and sales activities. For more information on how Google collects and uses access data, please refer to the Google Analytics Terms of Service and Google's Privacy Policy.
  2. Customer Consent
    We ask for your consent to use cookies when you access our website.
  3. Disabling Cookies
    You may disable cookies by selecting an analytics opt-out setting. You can also set your browser to notify you when you receive a cookie to refuse or accept it. Please refer to your browser's help page for instructions on configuring these settings, which vary depending on your browser.
    Please note that if you disable or refuse to accept cookies, our website and other websites may not function properly.

7. Requests for Disclosure, Correction, Addition, Deletion, etc., of Personal Data

If you wish to request disclosure, correction, addition, deletion, etc., of your personal data held by us, please contact us yourself via the inquiry form on our website. After confirming that the request was made by the actual customer, we will respond as follows.

  1. Disclosure of Personal Data
    We will disclose the data if there is a risk of harm to the life, body, property, other rights or interests of the customer or a third party, or a risk of a significant hindrance to the proper conduct of our business as long as it would not violate other laws or regulations.
  2. Correction, Addition, or Deletion of Personal Data
    We will correct, add, or delete your personal data if we find the relevant data untrue.
  3. Suspension of Use, Deletion, or Cessation of Provision to Third Parties of Personal Data
    If we have handled personal data in violation of this Privacy Policy, or if we obtained it through deception or other wrongful means, the customer may request that the use of said personal data be suspended or deleted.
    In case we no longer need to use the relevant personal data, or in the event of leakage, loss, or damage of the said data, or in other cases where the handling of the data may harm the customer's rights or legitimate interests, the customer may request that we cease using and/or providing it to a third party.

8. Retention Period of Personal Data

We will store your personal data obtained in connection with the provision of the Services permanently.

9. Provision of Personal Data to Third Parties

  1. Provision to Third Parties
    (a) A user's consent is given in advance.
    • In the event of a request for disclosure based on a decision, order, or law of a court, public prosecutor's office, police department, tax office, or any other agency or organization with equivalent authority.
    • If there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party.
    • When disclosing information to our external business partners who are obligated to maintain confidentiality due to the necessity of our business.
    • When we reorganize, merge, sell, assign, transfer, or integrate any part of our business or assets.
  2. Disclosure to our External Business Partners
    To the extent necessary for the provision of the service, we may disclose your information to the following external business partners who support the operation of our business. We oblige contractors and others via contracts and other means to comply with the relevant laws and regulations and strive to handle personal information appropriately while taking the privacy of the user into consideration.
    • Application development companies
    • Audit service companies
    • Infrastructure and network providers
    • IT consultants, accountants, lawyers, and other advisors and professionals
    • Casualty insurance companies

10. Customers Located within the European Economic Area (EEA)

  1. EU General Data Protection Regulation
    We transfer, process, and store your data located in the European Economic Area (EEA) to Japan for use identified in this Privacy Policy, on the legal basis set by the "EU General Data Protection Regulation (EU) 2016/679". Furthermore, your data is encrypted each time it is transmitted and stored on a secure server protected in accordance with standard data protection clauses.
  2. Data Portability Rights
    If you are located in the European Economic Area (EEA), you have the right to receive and transfer your personal data in a structured, commonly used, machine-readable format to another entity.
  3. Right to Withdraw Consent
    If you are located in the European Economic Area (EEA), you have the right to withdraw your consent to our use of your personal data at any time. If you wish to withdraw your consent, please contact our Privacy Policy Contact. Please note, however, that if you withdraw your consent, our website or other websites may not function properly.
  4. Right to File an Objection
    If you are located within the European Economic Area (EEA), you have the right to object to our use of your personal data, including automated decision-making. We will cease to use such personal data unless it is necessary to execute a contract between the customer and us or fulfill a legal obligation unless we have a legitimate interest in doing so.
  5. Right to File a Complaint
    Customers located in the European Economic Area (EEA) have the right to file a complaint with a supervisory authority about our treatment of their personal data. We ask that you contact us in advance so that we can address your complaint before you file it with the supervisory authority.

11. Others

  1. Third-Party Websites
    When you click on a third-party link in the Nash Music Channel app to access another site, a cookie may be sent to your computer from the linked webserver to obtain customer data. We are not responsible for using these cookies, which comply with the policies of the third-party linked websites. We also cannot be held responsible for collecting your personal information or other practices of third-party websites. Please check the policy of each linked website.
  2. Underage Customers
    We will protect and manage the data of minors based on this policy. If the customer is a minor, a person with parental authority or guardian is required to agree to this policy and the terms of use of the service.

12. Amendments

We may update this policy without prior notice. The user is obliged to check this page occasionally in case of updates. We may notify the user of significant changes to this policy on the Nash Music Channel official website (https://nash.jp/) and the "news" section on the Nash Music Channel app.

13. Indication of Business Operators Handling Personal Information

  1. Business operators handling personal information and their representative:
    Parkside Kawai Building 5-11-1 Nishitenma Kitaku Osaka 5300047
    Nash Studio Co., Inc.
    Mika Yokoyama (President)
    We are a registered corporation in Japan [registration number: 6120001068325].
  2. Contact
    For inquiries regarding our handling of customer data, please contact us via the following:
    Parkside Kawai Building 5-11-1 Nishitenma Kitaku Osaka 5300047
    Nash Studio Co., Inc. (Privacy Policy Department) nmc@nash.co.jp